Wind claim · Payson, Utah

Partially approved. Then we proved the shingle was discontinued.

The first estimate only covered part of this steep Payson roof. A lab test showed the original shingle wasn't made anymore, so patching it couldn't match. Ten days later the whole roof was approved.

Roof work approved by the insurance company

$18,941

Inspection to approval: 16 days
Inspection to new roof: 32 days
Roof size: 37 squares
New roof on: May 2026

Looking down the ridge of the old grey roof — The old roof on the left, the finished roof on the right. Drag the handle to compare.

The old roof on the left, the finished roof on the right. Drag the handle to compare.

The timeline

From the first look to the last nail

Every date below is from our job file. This is what “we handle the insurance” actually looks like.

Apr 14
Free inspection
Creased and lifted shingles on multiple slopes of a 7/12 roof.
Wind creases marked in chalk during the inspection.
Apr 15day 1
Claim filed
We filed with the homeowner and scheduled the adjuster.
Apr 20day 6
Only part of the roof approved
The first estimate covered some slopes and left the rest. Patching would have meant new shingles next to old ones that don't match.
Apr 24day 10
Shingle sent to a lab
We pulled a shingle sample and sent it to ITEL, an independent lab that checks whether a shingle is still manufactured.
Apr 29day 15
Lab result: discontinued
ITEL confirmed the shingle is no longer made. We sent the result to the adjuster the same day.
Apr 30day 16
Full roof approved
The adjuster approved the whole roof.
May 7day 23
Colors picked
Granite Black shingles, white drip edge, black accessories.
May 16day 32
Install
Tear-off, new underlayment, new shingles.
Decking exposed on install day.
May 19day 35
Supplement for four missed items
Including a hip and ridge quantity the first estimate had short. The adjuster approved the updated scope the next day.
Jun 3day 50
Paid and closed
Done in seven weeks from the first knock.
After: Granite Black shingles with new ridge cap, same view as before.